Shipping policy

# Shipping Policy

At **GLACÉ**, we are committed to delivering your skincare tech and beauty tools as quickly and reliably as possible. Below you will find all the details regarding our order processing, delivery timeframes, and shipping procedures.

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1. Order Processing Time
* All orders are processed within **1 to 2 business days** (Monday – Friday, excluding federal holidays).
* Orders placed on weekends or holidays will begin processing on the following business day.
* You will receive an automated order confirmation email immediately after purchase, followed by a second email containing your tracking information once your package has shipped.

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2. Domestic US Shipping Rates & Delivery Estimates
We ship directly to all addresses within the United States.

*Note: Delivery times are estimates and commence from the date of dispatch, not the date of order.*

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3. Order Tracking
Once your package is handed over to the carrier (USPS / DHL / FedEx), you will receive a shipping confirmation email containing a direct **Tracking Number**. Please allow 24–48 hours for tracking updates to populate in the carrier's system.

You can also track your shipment anytime by visiting our [Order Tracking Page] or contacting customer support at **support@glaceskincare.com**.

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4. Shipping Address Changes
Please double-check your shipping details at checkout. If you need to make changes to your shipping address, please contact us at **support@glaceskincare.com** within **12 hours** of placing your order. Once an order has entered processing or has shipped, we are unable to alter the destination address.

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5. Lost, Stolen, or Damaged Packages
* **Damaged Items:** If your order arrives damaged or defective, please take photos/videos of the item and packaging, and contact us within 7 days of delivery at **glacewellness@gmail.com**. We will immediately issue a replacement at no extra cost.
* **Lost or Stolen Packages:** GLACÉ is not responsible for packages marked as "Delivered" by the carrier. However, if your tracking shows no activity for over 7 business days, please reach out to us so we can open an investigation with the carrier and resolve the issue for you.

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6. Contact Information
If you have any further questions regarding our shipping policy or your order status, please reach out to our team:
* **Email:** glacewellness@gmail.com
* **Business Hours:** Monday – Friday, 9:00 AM – 5:00 PM EST