Shipping policy

Shipping Policy

Thank you for shopping with GlaceWell. Here's how and when your order ships.

Where we ship
We currently ship within the United States only.

Shipping cost
Shipping is charged at a standard rate, calculated and shown clearly at checkout before you pay.

Order processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after our daily cutoff of 2:00 PM EST, or on weekends and holidays, begin processing the next business day.

Transit time
After processing, standard delivery within the United States typically takes 3–5 business days. Processing time and transit time are separate — total time from order to delivery is usually 4–7 business days.

Tracking
Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking to update.

Lost, delayed, or damaged packages
If your order is delayed, lost, or arrives damaged, contact us within 7 days of the expected delivery date and we'll make it right.

Contact
GlaceWell · support@glacewellness.com · +1 718 450 2081 · Monday–Friday, 9:00 AM–5:00 PM EST · 2468 E 22nd St, Brooklyn, NY 11235