Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn't right, here's how returns work.

Return window
You may request a return within 30 days of the delivery date.

Condition
Items must be unused, in their original condition and packaging. For hygiene reasons, certain personal-care items can only be returned if unopened.

How to start a return
Email support@glacewellness.com with your order number and we'll confirm your return and send instructions.

Return shipping
If the item is defective, damaged, or incorrect, we cover return shipping. For change-of-mind returns, the customer pays return shipping.

Return address
GlaceWell, 2468 E 22nd St, Brooklyn, NY 11235

Restocking fees
None. We do not charge restocking fees.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.

Contact
GlaceWell · support@glacewellness.com · +1 718 450 2081 · Monday–Friday, 9:00 AM–5:00 PM EST · 2468 E 22nd St, Brooklyn, NY 11235