FAQ
Frequently Asked Questions
Shipping
Where do you ship from?
All orders ship from our US warehouse.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery within the United States typically takes 3–5 business days, with tracking provided.
Do you ship internationally?
At this time we ship within the United States only.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. See our Refund Policy for full details.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method within 10 business days.
Orders & Tracking
How do I track my order?
You'll receive a tracking number by email once your order ships. See our Track Your Order page.
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best to help.
Products
Are your devices safe to use?
Our products are cosmetic wellness tools designed for at-home use. Please follow the included instructions. If you have a health concern, consult a doctor.
Still have questions?
Email us at support@glacewellness.com or call +1 718 450 2081. Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM EST. We typically respond within 24 hours.
GlaceWell · support@glacewellness.com · +1 718 450 2081 · Monday–Friday, 9:00 AM–5:00 PM EST